We have opted for a voluntary recall
Dear ORTOVOX customer:
German mountain sports expert ORTOVOX and the North American outdoor brand Arc’teryx share a common passion: the mountains. Four years ago we joined forces, with the goal of developing an electronic avalanche airbag system that would set a new standard. The result: the LiTRIC™ SYSTEM, a milestone in mountain safety.
Unfortunately, we recently became aware of a technical issue. In rare cases, this issue impacts the airbag’s inflation system and reduces its protective effect. There is no risk from the LiTRIC system itself.
For this reason, ORTOVOX is voluntarily recalling all ORTOVOX AVABAG LiTRIC models including zip-ons (AVABAG LiTRIC TOUR, AVABAG LiTRIC FREERIDE, AVABAG LiTRIC ZERO). For safety reasons, we ask that you stop using your AVABAG LiTRIC in terrain at risk of an avalanche and return it to us.
WHICH PRODUCTS ARE AFFECTED?
It concerns all electronic ORTOVOX AVABAG LiTRIC models including zip-ons from the 22/23 winter season:
- AVABAG LiTRIC TOUR
- AVABAG LiTRIC FREERIDE
- AVABAG LiTRIC ZERO
Mechanical AVABAG airbag backpacks with cartridge systems are not affected.
HOW DO I RETURN MY AVABAG LiTRIC?
This depends on where you bought it
If you bought your AVABAG LiTRIC from the ORTOVOX online store, you will be contacted directly by our customer service team. They will give you all the necessary information on how to return your product.
If you bought your AVABAG LiTRIC model from a specialist dealer, you can return it there with the relevant receipt. Our retail partners have been informed and will be happy to help you there.
A FEW WORDS IN CLOSING
Our development process includes rigorous testing to not only meet industry standards, but often to exceed them. With the development teams working closely together, we will take the time necessary to ensure that LiTRIC™ technology meets the high standards of quality and performance that ORTOVOX and Arc’teryx are known for. Doing pioneering work often means coping with setbacks. We continue to believe in the innovative strength of the electronic LiTRIC technology, and will share it with you as soon we are ready.
We apologize for the inconvenience and, despite everything, wish you a great and above all safe 22/23 winter season.